The ‘restore purchase’ process works as intended 99.9% of the time, but there are occasional reports of this failing, not only on our games, but on games by other companies as well.

Unfortunately we are entirely powerless to do anything about it. The basic principle of how purchases work is that the item you buy has an ID on the system, that is then linked to your Apple account. The ID for the items we sell never changes, so if the link breaks for whatever reason, that doesn’t appear to happen on our end. We’ve analysed our code several times and have not been able to find a technical issue that may lead to these extremely rare occurrences.

Further, we don’t have access to purchase data for Apple customers, so we can’t follow the trail of any error and we can’t refund ourselves. Sadly for us – and we are sincere about this – we are not even able to offer you a voucher code, as Apple doesn’t issue these for In-App-Purchases, only for paid products, and all of our games are initially free.

As such, the only advice we can give you is to follow Apple’s own help suggestions on the matter ( Apple Support) and if that fails, please get in touch with Apple themselves and ask for a refund.