Removing the application from your device and then re-download it again for free from Apple’s App Store can sometimes resolve technical. Please be aware that you may lose your scores when doing so.

Please follow these ten simple steps to help you remove from your device:

1.) Delete current version of game from device. (Hold your finger on top of the %{ticket.dept} app icon for a few seconds until the tiles gentle jiggle, there is an x icon in the top left hand of all the apps that you can remove from your phone, simply press the x to remove %{ticket.dept} from your device.)

2.) Log into the App Store on your device.

3.) For iPad: Go to the “Purchased” Tab and go onto Step 4, For iPhone: Go to “Updates” then select “Purchased” from top of the menu and go onto Step 4.

4.) Locate the game from the list of apps.

5.) To the right hand side you will see a cloud with an arrow pointing down.

6.) Press the cloud icon to download the latest version of the game again.

Once the app has downloaded onto your chosen device.

7.) Open the app.

8.) Scroll to the “Options” menu.

9.) Click on the “Restore Purchases” option from within the menu system.

10.) This should resolve the issue for you.

Please get in touch with us, if re-installation does not solve the problem you are experiencing. We will do our best to help you resolve any issue you may be facing.